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Terms and Conditions

Welcome to the Christmas Farm website

The information on this site is given to promote and sell Christmas Farm products, services, and events throughout the year.

By using this site you are agreeing to these Terms and Conditions of use.

If you do not agree with these Terms and Conditions please do not use the website or place an order or book an event with Christmas Farm.

We reserve the right to revise these terms from time to time. These terms were last updated in May 2020.


We ask that if you would like to order from Christmas Farm that you:

  • Ensure that your delivery details and payment details are correct, complete and valid
  • Inform us promptly of any changes to your delivery details or payment details


Orders placed before 09:00am on Friday will be delivered on the next Tuesday, Wednesday or Thursday, depending on your delivery area. Orders placed after 09:00am on Friday will be added to the delivery list for the week following the next delivery cycle.

Any monthly boxes will be delivered on the 1st Tuesday, Wednesday or Thursday of the month depending on your delivery area.

Please note, it may be necessary to make deliveries at a different time of day on occasions, or during periods, when special circumstances apply, and we reserve the right to do so.

Meat orders are usually delivered in a cold bag or box. Fruit and vegetable orders are delivered in a wooden crate or cardboard box. All packaging is ours and we ask that it be returned each week.
You are responsible for providing us with a suitable location for your delivery. We cannot accept liability for any damage done to your delivery (including theft) once the delivery has been made to the location you have specified.

Please note: add-on items, such as meat packs, are subject to a minimum £50 order value for free delivery in our box scheme delivery areas, unless to be delivered at the same time as a box.
Delivery outside these areas can be arranged – please contact us for details and cost.


Our payment method is simple, safe and secure.

To order an organic box delivery, or to book tickets for an event online you can use most credit and debit cards.

If you would like to pay by cheque please contact us as we cannot accept cheques through the website.

We reserve the right to deliver and charge in full any order that has not been cancelled before the delivery deadline of Friday at 09:00am (for deliveries due the next week).

Amendments to your order must be made by the delivery deadline of Friday 09:00am (for deliveries due the next week).

We reserve the right to deliver and charge in full any order that has not been amended before this time

We reserve the right to suspend your delivery (or your tickets for an event) if your payment to us is rejected by your bank.

Tickets for events can be cancelled up to 24 hours before the time the event is advertised to start. In most cases tickets may be credited for use at future events. (Please contact us for more details if you wish to cancel a ticket and use it at a future event.)

Problem with your order?

If you have not received a box within 14 days of ordering from us, please notify us immediately by email or phone us on 07894 622256 and we will organise a refund or a replacement for you. If you do not inform us within 14 days we can bear no liability for your loss.


Please be aware that because of the nature of our business our produce is subject to availability.

We bear no liability for the unavailability of specific items of produce. We reserve the right to offer reasonable substitutes to our produce as and when necessary.

Allergen Statement

Due to the nature of our business, products may contain, or have been in contact with, potential allergens. These may include: wheat, rye, barley and other cereals; nuts; eggs; milk and milk products; celery.

The above list is not exhaustive and so, please check with us before ordering if you have an allergy or intolerance, particularly if it is of a serious nature. Please be aware that we reserve the right to refuse service.

Your details

Your information, where it is held on this site, is used to process your purchases, and to keep you updated.

We do not hold your payment card details ourselves, instead this is managed by our payment processor partners, PayPal, who use encrypted connections and adhere to the PCI security standards.

Changes to our produce and events

We work hard to keep the website up-to-date but we are unable to guarantee the accuracy of the information on the site.

We reserve the right to change our products, prices, delivery times and event details from time to time. The information on the Christmas Farm website will be changed accordingly. You are deemed responsible for checking the details of your orders against the details on the Christmas Farm website.

No warranty

The Christmas Farm website and its contents are provided on an ‘as is’ and ‘as available’ basis.

The Christmas Farm  website excludes all warranties of any kind – either express or implied – to the fullest extent under applicable law.

Christmas Farm accept no liability for:

  • The functions on this site
  • The operation of this site (including interruptions, security, errors and defects)
  • Site compatibility with your equipment
  • Server errors, viruses, worms or ‘Trojan horses’
  • Any damage suffered by you as a result of such features

Limitation of Liability

Except for liability, which we cannot by law restrict or exclude, Christmas Farm shall have no liability to you or any third party for:

  • Any direct, indirect or consequential damages (including loss of profits)
  • Any other damages of any kind whether based on warranty, contract, tort (including, without limitation, negligence) or otherwise.


Unless indicated otherwise, the copyright to all content on this site is owned by Christmas Farm. It must not be used or reproduced on or in connection with any other publication or website without the express permission of Christmas Farm.


Any links to this site must be notified to and approved by Christmas Farm.

Where our site is linked to other websites and web pages the information on such sites is for information only and has not been reviewed by us. We are not responsible for the content of third party sites and accept no liability for the losses that may be incurred as a result of linking to them.

If there are any questions that aren’t answered here please get in touch with us and we will be more than happy to help you.